Famille

Support

Choisissez votre amis pour accedez au support approprié. Vous trouverez des instructions et des vidéos de démonstration.

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Sam the sheep

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Davy le chien

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Pam le pingouin

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Bobby l’ours

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Fin le mouton

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Max le singe

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Bo le lapin

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Katie le chaton

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Lou le hibou

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Lex le lion

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Zack le zèbre

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Elli l’éléphant

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Gina la girafe

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Applique murale

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Kiki le chat

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Harry le hérisson

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Ruby le lapin

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Cody le crabe

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Otto la loutre

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Wally the whale

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Phoebe le pingouin

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Bruno l’ours

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Dex le chien

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Liz l’agneau

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Don l’âne

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Robin le raton laveur

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Felix le renard

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Becky le lapin

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Coco le koala

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Bibi le lapin

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Suzy the shusher

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Zoé le pingouin

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Danny le chien

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Timo le toucan

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Chloé le chat

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Pip le manchot

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Paul l’ours polaire

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Howy the husky

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Sam le mouton

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Davy le chien

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Pam le pingouin

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Bobby l’ours

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Fin le mouton

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Max le singe

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Bo le lapin

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Katie le chaton

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Lou le hibou

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Lex le lion

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Zack le zèbre

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Elli l’éléphant

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Gina la girafe

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Applique murale

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Billy the bear

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Kiki le chat

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Harry le hérisson

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Ruby le lapin

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Otto la loutre

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Cody le crabe

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Phoebe le pingouin

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Bruno l’ours

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Dex le chien

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Liz l’agneau

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Don l’âne

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Robin le raton laveur

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Felix le renard

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Becky le lapin

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Coco le koala

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Bibi le lapin

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Suzy le chuchoteur

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Zoé le pingouin

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Danny le chien

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Timo le toucan

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Chloé le chat

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Pip le manchot

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Paul l’ours polaire

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Howy le husky

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FAQ Sam et Davy

Pour faire court, comment faire fonctionner Sam ou Davy ?

Veuillez consulter notre vidéo de démarrage rapide ou lire le manuel. Elle décrit clairement les 1ères étapes pour faire fonctionner Sam/Davy. Une fois les réglages effectués, Sam/Davy fermera les yeux tous les jours et les ouvrira le matin à l’heure prédéfinie.

Le produit ne fonctionne pas avec des piles usagées.

Veuillez vous assurer que vous utilisez des piles alcalines neuves d’une marque connue. Changez les piles, afin de vous assurer qu’elles soient pleines. Certaines piles peuvent ne pas avoir assez de puissance pour faire fonctionner les yeux, comme les piles zinc-carbone.

Le produit se réinitialise tout seul.

Il est fort probable que les piles soient à l’origine du problème. Assurez-vous que les piles ne sont pas presque vides et n’utilisez pas de piles Zinc-Carbone, elles sont réservées aux produits à faible consommation. Utilisez uniquement des piles alcalines neuves de bonne marque. L’utilisation d’autres piles peut empêcher le produit de fonctionner correctement.

Le produit ne fonctionne pas avec le câble USB.

Vérifiez que l’adaptateur que vous utilisez fonctionne bien. Utilisez un autre câble USB standard pour vérifier si le problème vient de là. Si ce n’est pas le cas, réessayez en retirant complètement les piles.

Si l’alimentation est coupée, l’accompagnateur de sommeil se souvient-il de ses réglages ?

Lorsque l’alimentation est coupée, l’accompagnateur de sommeil ne se souvient pas de ses réglages, sauf si des piles sont insérées. Nous vous conseillons donc d’insérer les piles comme solution de secours en cas de coupure de courant.

Comment puis-je empêcher mon enfant de jouer avec les boutons et de modifier les réglages ?

L’horloge passe automatiquement en mode verrouillage des touches après 1 minute. Pour activer manuellement le verrouillage des touches : appuyez sur le bouton de verrouillage des touches pendant 3 secondes. Après l’activation de la minuterie ou de l’heure de réveil, le verrouillage des touches est immédiatement activé, de sorte que les paramètres ne peuvent plus être modifiés.

Puis-je séparer l’heure de réveil de l’heure de l’alarme ?

Oui, lorsque vous réglez l’heure de la sieste ou du réveil, vous pouvez régler séparément l’alarme. Ainsi, vous pouvez régler l’alarme sonore à une heure ultérieure à l’ouverture des yeux.

Puis-je éteindre l’écran orange, une demi-heure avant le réveil ?

Il n’est pas possible de l’éteindre ou de modifier l’heure à laquelle il s’allume. L’heure est fixée à 30 minutes. Si votre enfant dort encore, la lumière orange ne le réveillera pas. Mais s’il se réveille, il sait tout de suite qu’il n’en a plus pour longtemps en voyant l’écran orange.

Comment puis-je fermer les yeux de Sam ou Davy ?

Dans le menu, vous sélectionnez l’heure à laquelle Sam/Davy fermeront automatiquement leurs yeux chaque jour. Si vous voulez les fermer plus tôt, vous pouvez appuyer sur le bouton DOWN pendant 3 secondes et les yeux se fermeront.

Comment puis-je voir si l’horloge est verrouillée ?

Le symbole de verrouillage apparaît en haut de l’écran LCD lorsqu’il est activé.

Comment puis-je savoir si mon horloge est activée ?

Sam ou Davy est toujours activé. Une fois que vous avez réglé l’heure du coucher et l’heure du réveil, il s’endormira automatiquement chaque nuit et se réveillera chaque matin à l’heure programmée.

Et si Sam n’écoute pas du tout ?

Essayez de réinitialiser SAM en appuyant sur le petit bouton avec un trombone situé en bas de l’horloge. Cela permet généralement à Sam d’écouter.

Parfois, les boutons ne réagissent pas lorsque je les appuie. Qu’est-ce qui ne va pas ?

Le verrouillage des touches a probablement été activé. Pour déverrouiller, appuyez sur le bouton de verrouillage, à droite, pendant 3 secondes.

Le verrouillage des touches est activé automatiquement lorsque les touches n’ont pas été touchées pendant une minute. Ceci pour éviter que le réglage ne soit accidentellement modifié.

Si je ne veux pas que l’alarme sonne, dois-je modifier le volume dans le menu des paramètres ?

Non, ce n’est pas nécessaire. Dans le menu (icône du réveil), vous pouvez activer ou désactiver l’alarme.

Existe-t-il une fonction de démonstration pour montrer à mon enfant le fonctionnement de Sam ?

Oui, il y a une fonction de démonstration dans le menu des paramètres. Cette démo permet d’effectuer le rituel du coucher en 20 secondes environ, avec une heure prédéfinie, et non l’heure réelle que vous avez saisie.

Combien de temps puis-je utiliser l’accompagnateur de sommeil avec des piles ?

Si vous utilisez des piles, veillez à utiliser de bonnes piles alcalines. Nous vous conseillons également de limiter la veilleuse à 5 minutes et de sélectionner la luminosité la plus faible dans le menu des paramètres. Ce n’est que dans ce cas que les piles dureront environ 4 semaines en utilisation normale. Avec d’autres réglages, la durée de vie des piles sera considérablement réduite.

Je ne trouve pas la fonction off dans le menu naptimer, que puis-je faire ?

Vous devez régler la minuterie de sieste à chaque fois que vous souhaitez l’utiliser, il n’y a donc pas de fonction d’arrêt dans le menu car elle se termine automatiquement.

Est-il possible de définir deux heures de réveil afin que nous puissions utiliser une heure de réveil différente pour le week-end ?

Non, ce n’est pas possible.

De quel type d’adaptateur ai-je besoin pour Sam/Davy ?

Nous vous conseillons d’utiliser un adaptateur 5V,1A.

FAQ Pam le pingouin

How can I turn on the light?

Press the big round ON/OFF button on the bottom.

How do I switch on/off the timer for the nightlight?

You can set the 60-minute timer by pressing the small clock and alarm button at the same time. Pam flashes once green when the timer is switched on and red if the timer is switched off.

Can I change the settings for orange and green light?

This is not possible. The preset times can not be adjusted.

How do I switch on the wireless connection?

Press the clock and triangle button at the same time. The wireless speaker symbol will appear in the display if activated. In the bluetooth menu of your phone, look for ZAZU-PAM and connect.

How long does the wireless speaker stay connected?

If you use Pam with the timer, the bluetooth will switch off together with the light. If you use Pam without the timer, the connection stays as long as you are playing music/songs.

Why do I need to reconnect to the wireless speaker?

If Pam needs to ‘look’ for connection 24/7 it takes up too much battery.

How do I change the colour of the nightlight?

Press the big round button several times to get to your preferred colour.

How do I change the brightness of the nightlight?

Switch on the nightlight by pressing the big button, then keep the big button pressed. The brightness will change. Let go at the right brightness. Pam will remember this setting for next use.

How do I use Pam as a nightlight only?

Press the triangle button on the bottom for 3 seconds. In the display will appear a crossed out alarm clock. This means that the sleeptraining function is switched off.

What kind of adaptor do I need to use for charging?

You can use any 5Volt output adapter for charging. Most telephone adapters comply with this.

What kind of adaptor do I need to use for charging?

You can use any 5Volt output adapter for charging. Most telephone adapters comply with this.

Pam does not charge.

If you place Pam on the charging dock, the light should flash blue when charging. If this does not happen, please check the adaptor and USB cable, by using another one if available. If both work fine and Pam still does not charge, please contact us.

FAQ Bobby l'Ours

How do I close Bobby’s eyes?

Press the big button on the top for 3 seconds and Bobby’s eyes will close until it is OK to wake up.

Do I need to close the eyes every night?

Yes, every night at bedtime you close Bobby’s eyes by pressing the big button on top for 3 seconds.

How do I switch the sound off?

Behind the lid on the bottom there is a knob with which you can lower the sound volume or switch off completely.

Bobby’s eyes can no longer open.

It might be that the batteries are nearly drained. They might have enough power to operate the digital clock but not enough to open/close the eyes. Please try using new batteries.

FAQ Lou and Billy

How can I turn on the lights?

On the front of the nightlight you can find a big button. When you press this button, both the light of the owl/bear and the ring will turn ON. By pressing the OWL/BEAR button, on the left side of the little owl/bear, only the light of the owl/bear will turn ON. When you press the RING button, on the right side of the little owl/bear, only the light of the RING will turn ON.

How can I activate the timer?

You can turn on the timer function of the little owl/bear by pressing the OWL/BEAR button for 2 seconds. The owl/bear will flicker when the timer is activated. The timer function of the ring can be turned on by pressing the RING button for 2 seconds. Again, the light of the ring will flicker when the timer is activated.

How long will the lights stay on when the timer is activated?

The owl/bear will turn off after 60 minutes and the ring will turn off after 30 minutes.

How can I adjust the brightness of the lights?

You can find two sliders on the back of Lou/Billy. By sliding them back and forth you can separately adjust the brightness of the owl/bear and the ring.

How does the cry sensor work?

On the back of Lou/Billy there’s a switch with a small ear. Put the switch on ON to activate the cry sensor and switch it to OFF to turn the cry sensor off.

How long will the owl/bear stay on when the sound sensor is activated?

When your child is crying the owl/bear will stay on for 5 minutes. After 5 minutes the light will automatically switch off.

The USB cable does not work.

Please check if the adaptor is working well by using another one. Also try Lou/Billy with another standard USB cable to check if the cable is the problem yes/no. If the problem persists please contact our customer service.

FAQ Fin le mouton

How can I turn on the lights?

With the ON/OFF button. Press 1x for soft light. Press 2x for bright light. Press 3x to turn it OFF.

After how many minutes does the light turn OFF?

The lights will automatically switch off after 60 minutes.

How do I know my Fin is charging?

When Fin is charging a small red light will light up. When Fin is fully charged this light will turn green.

How long does it take before Fin is fully charged?

The battery is fully charged after 10 hours.

What is the battery life of Fin?

A full battery will have a life of around 10 hours.

FAQ Gina la Girafe

How long does the flash light stay ON?

The flash light automatically switches off after 10 minutes. So your child will not sleep with the bright light.

How long does the nightlight stay on?

The nightlight switches off after 30 minutes. When Gina is charging, the nightlight can stay on the entire night.

How do I change the colour of the nightlight?

Keep the nightlight button pressed and the colours will change. Let go when the preferred colour is showing. Gina will remember the setting for next time use.

Gina does not charge.

If Gina is charging you should see a tiny red light next to the USB slot. If this is not the case, please try using another adaptor and if that does not solve the issue another USB cable if available. For further assistance contact our customer service.

How do I switch off the nightlight manually?

Press the nightlight button and wait until the light switches OFF. It might take another few colours until you reach the off setting.

FAQ Max, Bo et Katie

Can I use the nightlight without sound?

Yes, on the top side of the module you can switch off the sound and use the light only.

The light switches on very easily.

It might be that the filling has been squeezed too much towards the belly area, so that there is not enough room for the module and the light there is easily pressed. Try to move the filling back upwards.

How long do the batteries last?

Depending on how many times it is activated it should last 4-6 weeks.

FAQ Applique murale

The light is dimming or switching off by itself.

Please check if there are any objects located within 60 cm of the light. It might interfere with the sensor. Also very rough wall finishing can interfere.

The light switches off after a while.

Please check on the backside of the light if the timer is switched on. This will explain why it switches off.

How do I change the colour?

Tap with your nail on the ring and the colour will change. The light will remember the setting for next use.

How do I change the brightness?

Keep your hand fixated underneath the light. As long as your hand is in the beam, the light will slowly dim and get brighter. Take away your hand once the preferred brightness is reached. The light will remember the setting.

How do I switch it on or off?

Swipe your hand underneath the light and it will switch ON or OFF.

The small animals do not click onto the ring.

It might be that the small magnet has shifted. Please feel if you can locate the magnet and bring it more to the surface.

FAQ Lex, Zack et Ellie

How does the tumbling work?

You can switch on/off the light by giving the tumbler a small push. In between on and off the light might stand still for a short while.

After how long will the light switch off?

The light will automatically switch off after 30 minutes.

Can the plush part be washed?

Yes, you can remove the plush cover and hand wash it.

How do I change the colour of the light?

By pressing the button several times, the colour of the light will change. The light will remember the setting for next use.

Can I switch off the tumble sensor for travel?

Yes, if you press the big button for 3 seconds the tumble sensor will be deactivated. By pressing the button again, the light will switch on and the tumble function will work again.

FAQ Cody et Otto

How does the 3 step sleep program work?

In the first phase the light is bright and orange and blue fish are swimming around the room, together with soothing sound, this to grab the attention of the baby. In phase two the brightness is lower and the orange fish disappear, a more quiet environment. In phase three the waves and fish stop swimming and there is no more sound. The perfect setting to fall asleep.

Sometimes the orange fish disappear.

This is correct. As of phase two of the sleep program the orange fish disappear, creating a more quiet environment to fall asleep.

Sometimes the waves stop moving.

This is correct. As of phase three of the sleep program the waves and fish stop moving. At this stage it is time to fall asleep so there will not be a lot of distractions anymore.

The waves are not moving at all and there is no light.

This is a defect, please contact the customer service.

How long does the cry sensor work?

Every time you start a new sleep program the cry sensor will be activated for 12 hours. Please note that you have to switch on the cry sensor on the bottom of the module.

Can the plush cover be washed?

Yes, you can hand wash the plush after the module has been removed.

Can I use Cody or Otto without sound?

Yes, on the bottom of the module there is a button with music choice, here you can set the switch to OFF.

FAQ Tim the turtle

How does the 3 step sleep program work?

In the first phase the light is bright. Orange and blue birds are flying around the room, together with soothing sound, this to grab the attention of the baby. In phase two the brightness is lower and the blue birds disappear, a more quiet environment. In phase three the sky and birds stop moving and there is no more sound. The perfect setting to fall asleep.

Sometimes the blue birds disappear.

This is correct. As of phase two of the sleep program the blue birds disappear, creating a more quiet environment to fall asleep.

Sometimes the sky stops moving.

This is correct. As of phase three of the sleep program the sky and birds stop moving. At this stage it is time to fall asleep so there will not be a lot of distractions anymore.

The sky is not moving at all and there are no light/birds.

This is a defect, please contact the customer service.

How long does the cry sensor work?

Every time you start a new sleep program the cry sensor will be activated for 12 hours. Please note that you have to switch on the cry sensor on the bottom of the module.

Can the plush cover be washed?

Yes, you can hand wash the plush after the module has been removed.

Can I use Tim without sound?

Yes, on the bottom of the module there is a button with music choice, here you can set the switch to OFF.

FAQ Wally la baleine

How do I activate the cry sensor?

Set the switch on the bottom in the ON position. The cry sensor will then be active for 12 hours every time to switch Wally on. Depending on the distance to your child, the cry sensor will activate upon crying.

How do I attach Wally to the crib?

Use the velcro strap that came with the product. On the bottom of Wally there are loops where you can put the strap.

Can I use Wally without sound?

Yes, you can switch off the sound on the bottom with the sound switch.

FAQ Kiki, Harry, Ruby and Leo

How do I activate the cry sensor?

Press the cry sensor button for 3 seconds. The light will flash green when activated and red when deactivated. The cry sensor will then be active for 12 hours every time to activate the projector. Depending on the distance to your child, the cry sensor will activate upon crying.

Can the plush cover be washed?

Yes, you can hand wash the plush after the module has been removed.

Can I use the projector without sound?

Yes, if you only press the projection button there will be light only, no sound.

FAQ Pip, Paul et Howy

Can I place the bag on a metal rack?

It is not advised to place the bag on a metal rack, better to place on a glass plate. Make sure the surface is clean. Take the bag out of the plush animal.

How long does the heat pack stay warm?

Depending on how warm it was when started, it should stay warm for around an hour.

Can I use the bag as a coolpack?

Yes, you can place the bag in the freezer for a couple of hours and then it will gently cool the area you put it on.

FAQ Danny le chien

How do I start the play mode?

By squeezing the foot with the triangle, the play mode will start. To stop you can press the foot again.

How do I start the sing-a-long mode?

By squeezing the foot with the music note, the sing-a-long mode will start. To stop you can press the foot again.

Can I switch off the product completely?

Yes, on the bottom of the product there is an ON/OFF switch.

The ears do not cover the eyes.

Probably the filling has shifted a little bit. Try moving the filling a bit away from the ears, this gives the ears more room to move in front of the eyes.

FAQ Timo et Chloe

How do I start the play mode?

By squeezing the foot with the triangle, the play mode will start. To stop you can press the foot again.

How do I start the sing-a-long mode?

By squeezing the foot with the music note, the sing-a-long mode will start. To stop you can press the foot again.

Can I switch off the product completely?

Yes, on the bottom of the product there is an ON/OFF switch.

The wings/paws do not cover the eyes.

Probably the filling has shifted a little bit. Try moving the filling a bit away from the ears, this gives the ears more room to move in front of the eyes.

FAQ Felix, Robin et Becky

Which melodies can you play?

You can play heartbeat sound, nature sounds, white noise and 3 calming melodies.

Can you adjust the volume of the melodies?

You can adjust the volume yourself by pressing the volume button up or down.

After how many minutes will the sound turn off?

The sound turns off automatically after 10 minutes.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

Are the comforters washable?

The plush is washable in the machine but remove the heartbeat module beforehand.

FAQ Dex, Liz, Don, Coco et Bibi

Which melodies can you play?

The plush animals can play heartbeat sound, nature sounds, white noise and 3 calming melodies.

Can you adjust the volume of the melodies?

You can adjust the volume yourself by pressing the volume button up or down.

After how many minutes will the sound turn off?

The sound turns off automatically after 10 minutes.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

Is the plush toy washable?

The plush is washable in the machine but remove the heartbeat module beforehand.

FAQ Suzy la chuchoteuse

Which melodies can you play?

You can play heartbeat sound, nature sounds, white noise, ocean sound, lounge music and 3 calming melodies.

Can you adjust the volume of the melodies?

Yes you can, you can adjust the volume yourself by pressing the volume button several times.

After how many minutes will the sound turn off?

The sound turns off automatically after 20 minutes.

What melodies can I play?

Please go to our product page and listen to the sounds.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

How do I attach Suzy to the crib?

Use the red velcro that came with the product. You can attach the velcro on the backside through the loop.

FAQ Phoebe et Bruno

How do I select my melody?

Press the shield as many times until you reach your favorite song.

How do I record my own song?

Keep the shield pressed as long as you are recording. When you let go, the recording will stop.

How does the cry sensor work?

On the side of the module is a small switch to activate the cry sensor. The sensor will stay active for 12 hours.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Which melodies are pre-programmed?

Please visit our product page to listen to the sounds.

Can I use Phoebe/Bruno without sound?

Yes, you can. On the side of the module you find a setting switch which indicates light only.

Is the soft toy washable?

Yes, it is. Please remove the module beforehand.

How long will my recording be saved?

The recording will be kept until a new recording is recorded. The recording will be removed when you turn off the module with the switch on the side.

How long do the batteries last?

Depending on how many times it is activated it should last about 15 hours.

FAQ Zoé le pingouin

The pre-programmed music does not play.

Please check if the small button on the right side is switched to the music note and not towards the phone icon. Then the melodies won’t play.

How does the auto shut-off work?

Zoe will automatically shut off after 20 minutes. Sound as well as music.

How do I connect my phone?

Switch the small button on the right side to the phone icon. The wireless speaker is now active. Check the Bluetooth menu of our phone and look for ZAZU-ZOE. Press connect. You can now play your songs.

The volume buttons do not work when I play music from my phone.

When you use Zoe as a speaker, you change the volume on your phone, not on Zoe.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

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